Opening a New Retail Location? Here’s How to Drive Word of Mouth and Traffic

Wilton Vinck

So you’ve determined to grow to a new location… congrats! Possessing numerous stores will allow you to widen your brand’s get to and get in front of new buyers.

But it is critical to keep in mind that opening a new retailer is not one of those people “build it and they will come” eventualities. You just can’t expect customers to quickly flock to your location when you open your doors. You will need to do the legwork to distribute the phrase and generate foot site visitors.

To aid you do that, below are some ideas on how you can generate term of mouth and website traffic for your new branch. Look at them out:

Speak up your new site even prior to it opens

You want to build up hoopla even if your new retail store is even now in the will work. Chat up your retailer offline, on your site, and by way of social media to raise recognition and hold your brand name major of head.

Listed here are a couple of things you can do:


If you’re opening a retailer which is not way too much from your present store, you could try to speak up your new locale to current customers. Have your associates casually mention it (when appropriate) so people are informed of the new department.

If you’re jogging any promotions close to your grand opening, be certain to give people today a heads up by mentioning it in-shop or by putting flyers within their searching baggage when they’ve designed a obtain.

Get inventive and test to integrate your promotions into other elements of your present spots. Stacked restaurant, for illustration, promotes its approaching branch by placing the announcement on its coasters.

Social media

Submit updates and photographs of your shortly-to-open up retail store on social internet sites so your followers and followers know what’s up. Why not publish driving-the-scenes posts and give persons a peek of what’s in retail store?

You could also arrive up with a giveaway or advertising on social media to entice individuals to share your material with their close friends.

A single firm that does this very well is the trend retailer SheIn. Every time SheIn business opens a pop-up store, the corporation talks it up on social media beforehand. SheIn even encourages persons to share employing branded hashtags and giveaways.

In the case in point earlier mentioned, you will see that SheIn is providing absent the possibility to win $1,000 value of prizes to individuals re-publish the movie.


Ship out a specific electronic mail announcement to give subscribers a heads up that you’re placing up store in a new area. Just make certain that you’re only sending these messages to suitable subscribers. Keep away from sending these bulletins to subscribers who do not dwell around your new store.

Fortuitously, sending out geo-targeted e-mails is fairly uncomplicated if you have the ideal knowledge. If you acquire info on where your consumers live, you can very easily type them utilizing your CRM or email marketing remedy, and then established up the marketing campaign accordingly.

Make a splash on opening working day

Your grand opening really should be a substantial celebration, so devote the time to strategy it. What’s your finances? What type of topic will your party have? Aside from purchasing stuff, what other actions can guests do at the celebration? These are just some of the inquiries you should response when cooking up ideas for your grand opening.

There are loads of logistics involved here, so you may well want to create checklists and timelines to assure that factors go on with out a hitch. Some of the points you ought to consist of:

  • Financing the function
  • Drawing traffic and interest (invitations, PR, marketing and advertising, etc.)
  • Aesthetics (i.e. themes, décor, window displays, fixtures)
  • Staffing
  • Pursuits and experiences (ex: photobooths, style demonstrates, satisfy-and-greet regional celebrities)
  • Documenting the celebration (photographer, videographer)

Have an irresistible hook

Discover a way to get people’s interest on opening day. What can you provide that would compel buyers to check out your retail outlet? The appropriate answer to this will count on your shop, but no matter what you decide to do, make it irresistible.

A person case in point? When Jeni’s Splendid Ice Lotions opened a pop-up store in New York, the company gave absent totally free ice cream to all friends who frequented the store on opening working day. (

Normally, this received people’s attention and the retail store was a success.

You could also incorporate numerous choices and promos to genuinely hook your attendees.

Tuft & Needle a digitally-native manufacturer that sells mattresses, did just that when it opened its retail store in Glendale, CA. To mark the store’s grand opening, Tuft & Needle had a good deal of points in store for company, together with

  • free of charge pillows to the first 50 men and women who visit the store
  • free Mobar & Co Coffee,
  • a charitable donation and no cost pillow for every single mattress bought

Emulate the attempts for these vendors when you launch a new shop. Do not just open up your doorways and hope to bring in company push additional men and women to your spot by coming up with irresistible hooks.

Motivate purchasers to spread the term

Improve term of mouth by encouraging your buyers to assistance spread the term. Start off with your most faithful patrons. Think about providing them incentives (this kind of as invite-only events) and entice them to talk up your brand name to their buddies and followers.

Also remind in-retailer guests to pin, put up, and share photographs of your keep and merchandise online. Leave hints these as hashtag stickers about your store, to subtly boost social shares.

New York & Business, for illustration, has hashtag stickers in its dressing rooms to really encourage men and women to article images of their outfits on Instagram.

In the meantime, Snowflakes, a dessert shop in California, has particular Instagram placemats that persons can use when having photographs of their scrumptious-seeking orders.

Get some press protection

Consider to get some push protection around your new keep opening. Your greatest bet listed here would be to get in contact with nearby media outlets and inform them that you are opening up a new retail outlet in the location. Why not invite them to your grand opening, or if you can, give them an early glimpse at what you have prepared.

Obtaining some issues grabbing the focus of the push? You could want to rethink your pitch. Possibly the plain “new store” angle is not plenty of. If this is the circumstance, you have to have to occur up with a powerful story to pique the media’s curiosity.

If you have an appealing tale powering your business, look at sharing it. You could also emphasize all the wonderful matters that your shop is bringing to the neighborhood. Are you generating jobs and reinvigorating the city? Make confident the media appreciates about it.

Furthermore, executing a thing daring at your grand opening could support you get the protection you require. If you have any stunts planned, or if a movie star is attending your grand opening, see to it that the media is mindful of what you have in retail outlet, so they can give you the highlight you have earned.

Boost on-line visibility

Cover all your bases when it arrives to online directories, to make sure that people today can find you on the net.

Begin with Google, Yelp, and Fb. These web sites get a large amount of look for engine really like, which is why you need to complete your business profiles on these websites as soon as you have your new place up and jogging.

Insert as lots of particulars as doable, which includes retailer hrs and parking information and facts, and consist of photos of your shop.

Apart from obtaining outlined in on the internet directories, consider investing in Search engine optimisation or look for marketing for your web page or listing. A ton of purchasers conduct on the web queries to uncover and learn area establishments, so finding your keep in front of these people can raise your site visitors in-retailer and on the web.

For best results, showcase your stock on your Google Business profile. With 90% of shoppers hunting up business and stock data on the net in advance of heading to the store, supplying your consumers visibility into your product catalog presents them self esteem that they’ll find what they have to have at your keep. Eventually, this drive a lot-essential visitors and revenue to your new spot.

You can quickly do this using a solution like Pointy from Google, which gets your merchandise online, so customers can see what’s accessible ahead of heading to your keep. Pointy integrates with your POS program and shows your in-retail store inventory facts directly on Google, with no info entry demanded.

An outstanding case in point of a Business Profile on Google completed right will come from Total Hurry, a bicycle store in Richmond, Australia.

Not only does Whole Rush’s’ Business Profile include all the important information about the business, it also has a handful of customer reviews and plenty of images showing the inside of and exterior of the store. In addition, Whole Rush’s Business Profile on Google lists the solutions they have in-store, so buyers can verify their availability in advance of heading out.

Check out to get your Google profile (and other listings) to this amount. Established up your Google My Business listing and beef it up by introducing lots of facts, uploading substantial-high-quality pics, and showcasing your stock.

Vend Suggestion

Getting begun with Pointy is straightforward and cost-free if you are a Vend consumer. Just link your Vend account, adhere to the prompts, and you’re excellent to go.

Find out Additional

Base line

Opening a new keep doesn’t assurance foot site visitors. As we described in this short article, you will need to set in a large amount of get the job done to generate recognition and visits to your new area. So chuck that “build it and they will come” mind-set out the window, and begin placing the tips over to action.

Got other guidelines on building buzz about a new retail spot? Share them in the remarks.

About Francesca Nicasio

Francesca Nicasio is Vend’s Retail Skilled and Information Strategist. She writes about developments, recommendations, and other awesome items that permit shops to maximize profits, serve customers far better, and be far more magnificent in general. She’s also the creator of Retail Survival of the Fittest, a free of charge Book to enable vendors potential-proof their stores. Link with her on LinkedIn, Twitter, or Google+.

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